Refund policy & support
We promise a refund in two situations. Both are claimed the same way — by email, to a person who reads it.
When we refund
1. A photo that passed every check was still rejected
If our checker showed every item green and the government portal or an acceptance agent still rejected the photo, you get a full refund. This is the promise we advertise, so we honour it without argument.
2. Unused credits, within 7 days
Bought a pack and didn’t need it, or the tool didn’t work for your photo? Ask within 7 days of purchase and we refund the credits you haven’t spent. No explanation required.
How to claim
- 1Email lzy2025ai@gmail.com with the subject “Refund request”.
- 2Include your licence key (the code you pasted into the tool). For a rejection claim, also attach a screenshot of the portal’s error — that is all we need as proof.
- 3We reply within two business days. Approved refunds are issued by our payment provider and normally reach your card within 5–10 business days, depending on your bank.
Good to know
- Payments are handled by Creem as merchant of record, so the charge on your statement and the refund both go through them. You don’t need a Creem account for either.
- We can’t refund things outside our control — a visa denied for unrelated reasons, or a photo you edited after downloading it.
- The compliance checker and the 4×6 print template are free and always will be. There is nothing to refund there.
- Requirements published by governments change. We update the specs when they do, but the issuing authority is always the final word — see our terms.
Any other problem?
Same address — lzy2025ai@gmail.com. Photo won’t upload, a check looks wrong, the print sheet came out the wrong size: tell us what happened and we’ll fix it or refund you.